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 DescriptionProducts
Are sd4600p K38231 and sd4500 K38230 backwards compatible with USB Type-A ports?
No, the dock will only work with computing devices with a native USB-C port that supports USB Alternate (Alt) mode....
Dock/Stand
Features, functionality, and troubleshooting steps for Proximo on both iOS and Android
Please see the FAQ downloadable Microsoft Word document which explains the features, functionality, and troubleshooting steps for Proximo for both iOS and Android operating systems. ...
Smartphone
Do sd4600p K38231 and sd4500 K38230 require a driver installation?
For Windows and Chrome OS, the dock will be plug and play with no additional driver required for the dock. The PC may start installing updated drivers for the peripherals attached through the dock (ke...
Dock/Stand
How many monitors does sd4500 and sd4600 support and what are the maximum resolutions supported?
Up to 2 monitors. Your computer must support DisplayPort v1.2 or above with a compatible graphics cards. (Please consult your computer’s manufacturers manual or website to verify you are DisplayPort v...
Dock/Stand
USB-C dock bandwidth prioritization
This is due to bandwidth prioritization, which is a tradeoff between the monitor resolution and USB data speed. To resolve this and restore bandwidth prioritization to the video displays please follow...
Dock/Stand
Are sd4600p K38231 and sd4500 K38230 compatible with computers which have a Thunderbolt 3 port
Yes, these docks are fully compatible with a PC having a Thunderbolt 3 port, however, they will not deliver the maximum bandwidth of Thunderbolt 3 (40Gbps), but rather deliver what the dock supports (...
Dock/Stand
What is USB Alt Mode?
USB Alternate Mode allows devices to deliver video signals along with USB data on a single USB-C cable. There is more than one variation of Alt Mode. The most popular one is with DisplayPort (DP), and...
Dock/Stand
Does sd4600p K38231 support USB Power Delivery (PD)?
Yes, the dock supports USB Power Delivery Profile 4, or up to 60W on a single USB-C cable. In some instances when the other USB ports on the dock are heavily loaded with power consumption, Power Deliv...
Dock/Stand
Computer with USB-C port doesn't support Alt Mode.
Not fully. Everything on the dock will be functional except the video ports. DP, HDMI, and USB Power Delivery support will be dependent upon the host PC for functionality....
Dock/Stand
Additional USB-C port on back of sd4500 and sd4600
No, the additional USB-C port (for peripherals, not for connection to the computer) does not support a video connection. It does however support a 15W (5V/3A) power delivery specification for USB Powe...
Dock/Stand
Can I use different USB-C cables (not from the original box) with sd4500/sd4600p USB-C docks?
No. USB-C cables vary greatly in quality and performance amongst different manufacturers. We can only guarantee that the Kensington USB-C cable supplied in the package with the dock will work properly...
Dock/Stand
Does sd4500 K38230 support USB Power Delivery (PD)?
No, sd4500 K38230 will only support video, audio, USB, and Ethernet. The PC will need to be separately charged while being used with the dock. If USB Power Delivery is required please refer sd4600p K3...
Dock/Stand
No audio from external speakers or headphones when connected to USB-C dock sd4500/sd4600p
In such cases it is necessary to set the default music output channel to be the USB-C dock. To do so please open the Control Center and navigate to Sound and then select USB Audio as the default audio...
Dock/Stand
Do sd4500 K38230 and sd4600p K38231 USB-C docks support fast-charging?
Yes, the front USB Type-A port supports battery charging standard BC 1.2 as well as Apple charging at 5V/2.1A. To achieve fast-speed charging please note you must attach your mobile device before you ...
Dock/Stand
What operating systems are compatible with the SD5000T dock K38232/K38239?
Currently the docks are only compatible with Mac OS X 10.12 or above. While the dock is certified to use with Windows PCs the USB-C Power Delivery feature on the dock will not be optimized. It may onl...
Dock/Stand
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