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Can GovQA's platform be used internally by an organization?

Yes, GovQA provides services not only for your external customers but also for internal organizational use. Using GovQA employees can find information, track projects, process work and log all developments using the flexible configurations of...

What is WebQA's Information Center?

WebQAs growing knowledgebase helps answer requests for information quickly. The platform first displays top questions being asked and then allows searches for answers. As questions are submitted, WebQA attempts to auto-answer them before assigning...

What is WebQA's Payment Center?

WebQA's Payment Center provides a customer payment portal that enriches online payment experiences by offering bill payment history, electronic bill presentment, full payment selection and complete payment reporting. The Payment Center can be used...

What is in WebQA's Reporting & Analytics

WebQA's Reporting & Analytics offers over 30 standard reports with an easy-to-use custom reporting engine across all data. Scheduling allows reports to be run and delivered repeatedly. A full export utility lets an organization send data into its own...

What is WebQA's Service Center?

WebQA's platform automates handling of all requests for service by collecting data through a portal and applying a sophisticated rules engine to trigger workflows. A variety of rules can affect any number of interacting configurable fields - creating...

What does WebQA's Customer Care platform include?

WebQA's customer care platform auto-answers, auto-deflects, auto- routes and auto-links inquiries. This services customers quickly: ideal for handling ad-hoc inquiries from 311 callers, retail customers, and students. Professional closed-group...

What are WebQA's Community Development modules?

WebQA applies case management to in-depth business, government and education patterned tasks with specific timeframes. WebQA's Community Development is a case management suite that provides for full Licensing, Permitting and Code Enforcement...

What is Case Management and how does WebQA apply it?

Case management applies to non-routine detailed inquiries that involve many well choreographed steps such as those within Project Management, Student Administration and Public Works. Often case management involves multi-dimensional rules and...

What is WebQA's Communications Center?

The WebQA Communication Center handles all outbound communications. Organizations can craft endless forms, newsletters and alerts to broadcast to customers who have registered to receive them. The Communication Center also includes tools for survey...

What are WebQA's Economic Development modules?

WebQA couples case management with customer service technologies to provide businesses with a tool set to support customers efficiently. Modules include ShopQA, a customer service and content management platform for retailers and ReturnsQA, a...

What is WebQA's Collaboration Center?

WebQA's Collaboration Center offers a closed-network for sharing information within a group. Members selectively participate in communication threads, ask and answer questions, search across questions and answers and direct communication based upon...

What is WebQA's approach to IT Help Desk?

WebQA applies case management to its IT Help Desk suite that supports the sophisticated creation, logging, routing, tracking and servicing of help-tickets related to technology servicing. Complex servicing schemes are possible due to WebQA's...

Can WebQA integrate with my other platforms?

WebQA easily integrates with other systems - either through web services or through robotic connections. WebQA maintains a talented group of integration and data conversion professionals and an active library of integration engines."

Why does the City-Wide Mobile App require permissions before installation?

WebQA has worked very hard to limit the permissions that we require for the City-Wide Mobile App while maintaining the highest level of functionality that we can. Here is some information about the permissions we require and the reasons for them:...

Is the WebQA platform hosted?

WebQA's services are typically hosted on our servers or in the cloud and require no hardware or software - just an internet browser. In very special cases, WebQA can provide an on-site platform.

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